Hey to 100k® – Terms & Conditions / Service Agreement
These Terms & Conditions ("Agreement") govern participation in the Hey to 100k® ("Program") offered by Masha Goins, LLC ("Coach," "Company," "we," "us," or "our").
By enrolling in Hey to 100k®, you ("Client," "Member," or "you") agree to the following:
1. Program Commitment & Financial Obligation
- Hey to 100k® is a 12-month program designed for long-term transformation.
- Whether you choose to pay in full or through a payment plan, you are making a binding financial commitment for the entire Program investment.
- Payment plans are NOT memberships - they are structured payment agreements for the full Program price. You cannot cancel your payment plan early without fulfilling your complete financial obligation.
- This is not a month-to-month subscription that can be canceled at any time.
2. Program Description
The Program includes:
- 9 Module Training Program in gamified online portal
- One year of weekly business coaching calls with Masha Goins
- Monthly goal setting and accountability sessions with Accountability Coach
- One year of live content, strategy, sales page, offer, and funnel reviews
- One year of access to training modules
- One year of soulful masterminding in private community
- Private audio podcast of trainings for on-the-go learning
- Virtual retreats throughout the year
- Bonus materials as specified at time of enrollment (may include Trello project board, guided meditations, workbooks, and other digital resources)
VIP Program: Clients who purchase the VIP option receive additional 1:1 coaching services as outlined in their enrollment confirmation. All terms in this Agreement apply to both group and VIP services.
Pay in Full Bonus & 1:1 Services: Any pay-in-full bonuses, VIP 1:1 coaching sessions, or additional 1:1 services must be scheduled and completed within one (1) year from the date of purchase.
Access begins immediately upon enrollment and payment processing.
3. Payment Terms
- Full Payment: If you pay in full, your financial obligation is complete upon payment.
- Payment Plans: If you select a payment plan, you authorize us to automatically charge your payment method for each installment until the full Program investment is paid in its entirety.
- Binding Agreement: Payment plans create a legal obligation to pay the complete amount, regardless of your continued participation in calls or use of materials.
- You are responsible for ensuring your payment method remains valid with sufficient funds.
- Failed payments may result in immediate suspension of Program access, but your payment obligation continues.
- All payments are in USD and non-refundable (see Section 4 for limited exceptions).
4. Refunds
We do not offer refunds, as the Program includes immediate access to digital content, live coaching, and community spaces.
- Client Responsibilities
- Active Participation: Engage meaningfully with Program content and maintain respectful behavior.
- Technical Requirements: Ensure reliable internet access and compatible devices.
- Personal Responsibility: Coaching is collaborative. We provide tools and support, but your results depend on your commitment and action. You are solely responsible for your business decisions and outcomes.
- Confidentiality: Respect the privacy of fellow members - what's shared in the group stays in the group.
6. Coach Responsibilities
We commit to:
- Provide coaching services as outlined in the Program description
- Maintain professional standards and protect your confidential information
- Honor scheduled coaching calls and content delivery
- Provide reasonable notice for any significant Program changes
Schedule Variations: Weekly coaching calls may be canceled or rescheduled due to coach illness, travel, holidays, or other circumstances beyond our control. Reasonable advance notice will be provided when possible. Missed calls due to these circumstances do not entitle clients to refunds or make-up sessions, as the Program provides a full year of access and multiple ways to receive support.
7. Confidentiality
- We honor the confidentiality of all coaching conversations and will not disclose your personal information except as required by law.
- You agree to respect the privacy of fellow members and not disclose their personal or business information outside the Program.
8. Intellectual Property
- All Program materials and content are the intellectual property of Masha Goins, LLC.
- You may use them for your personal business development only.
- You may not copy, distribute, share, or reproduce Program content without written permission.
9. Technology and Platform Use
- Use Program platforms appropriately and lawfully.
- Recording of sessions by participants is prohibited without written consent.
- Technical issues on your end do not entitle you to refunds or affect your payment obligations.
10. Termination
We reserve the right to remove any client from the Program without refund if they engage in:
- Disruptive, harmful, or disrespectful behavior
- Breach of confidentiality
- Violation of payment terms or fraudulent activity
- Sharing proprietary Program content without permission
Note: Removal from the Program does not cancel your payment obligations.
11. Important Disclaimers
No Professional Services
- Coaching is not therapy, legal advice, financial advising, or medical treatment.
- Consult qualified professionals for these services as needed.
No Guarantees
- We make no guarantees of specific financial outcomes, earnings, or business results.
- Testimonials represent individual experiences and are not typical results.
- You participate at your own risk.
Limitation of Liability
- Our total liability is limited to the amount you paid for the Program.
- We are not liable for any indirect, incidental, or consequential damages.
12. Modifications
We reserve the right to modify these Terms at any time. Material changes will be communicated to active participants. Continued participation constitutes acceptance of modified Terms.
13. Governing Law and Disputes
This Agreement is governed by Connecticut state law. Any disputes will first be addressed through good faith negotiation.
17. Contact Information
For questions about this Agreement or the Program:
LivLuna LLC d/b/a Masha Goins Coaching
Email: [email protected]
By enrolling in Hey to 100k®, you acknowledge that you have read, understood, and agree to these Terms & Conditions.